How Would You Handle A Difficult Customer?

How would you deal with a difficult customer answer?

How to answer the “how to deal with a difficult customer” interview question.I listened carefully to what the customer had to say.I apologised and empathised with their situation.I confirmed my understanding of their concern.I took responsibility to resolve the issue.More items…•.

How would you handle a difficult customer on the phone?

10 Steps to Handle a Tough Customer on the PhoneListen. … Provide validation to the caller. … Don’t react emotionally. … Train yourself to be pleasant. … Find the root of the problem. … Offer multiple solutions. … Avoid putting a caller back on hold. … Be honest, avoid vague terms, and don’t make promises you can’t keep.More items…

How do you handle an angry customer interview question?

Interview Answer First, be calm and make sure you listen to the angry customers complaint. Usually, they may have a valid complaint. Listen and show empathy for their complaint, listen, knod your head to assure customer you are listening and getting what they are saying.

What is your biggest weakness?

Example: “My greatest weakness is that I sometimes have a hard time letting go of a project. I’m the biggest critic of my own work. I can always find something that needs to be improved or changed. To help myself improve in this area, I give myself deadlines for revisions.

How do you show customer obsession?

If you are obsessed with customers, you will:Know your customer’s needs and wants.Collect data on what your customer wants and needs.Ask, “Is what I’m working on helping my customers”?Sincerely pursue customer feedback.”WOW” your customers.More items…•