Question: How Do I Report A Damaged UPS Package?

How long do you have to file a UPS damage claim?

You can start a claim for packages that have been lost or damaged, or if a collect on delivery payment was not received: Loss: You can file a claim on a package if it has not been delivered 24 hours after the expected delivery date and time..

Should I accept a damaged package?

Accept the Damaged Freight! If the damage was to insufficient packaging, the original shipper is probably at fault. … But, if you accept damaged freight without documented each and every damaged item, you could be stuck with the bill in the end.

Is the post office responsible for damaged packages?

Insured mail, whether insurance was purchased separately or was included with a service, is eligible for an indemnity claim if the mailpiece was lost or arrived damaged, including with broken or missing pieces.

How does UPS insurance claim work?

UPS insurance works like a true insurance policy, meaning the insurance provider will pay out the full value of a lost or damaged package without the shipper having to prove that the carrier was liable. Policyholders have wider latitude to define their insurance coverage than they do with declared value coverage.

Where do UPS packages go if not delivered?

delivery, UPS will hold your shipment for five business days at the nearest UPS center. If the shipment is not picked up within five business days, it will be returned to the sender.

Who is responsible for shipping damage?

The carrier is liable for the loss of or damage to any goods up to an amount specified in the contract. The carrier is liable for the loss of or damage to goods in accordance with a specific term of the contract. The carrier is liable for the loss or damage to goods up to a certain amount.

Can you email ups?

For Customers in the United States: E-mail your UPS tracking numbers to totaltrack@ups.com.

What do I do if my UPS package is damaged?

Package senders or receivers can use our online submission process to report package damage. An inspection by a UPS representative may be required. You also have the option to submit photo documentation along with your claim.

How do I contact UPS about a missing package?

Contact OptionsDomestic: 1-888-742-5877.International: 1-866-782-7892.

Who do I call if my UPS package doesn’t arrive?

If you still cannot locate the package, contact the sender of the package to initiate a trace process with UPS. The sender will then follow up with you on the progress of your shipment.

How do I get a refund from UPS?

If we did not attempt to deliver your shipment by the guaranteed date or time, you can submit a request for a service refund by. Calling 1-800-PICK-UPS® (1-800-742-5877) and say “Refund”. Or logging into the UPS Billing Center and selecting Request a Refund.

How do I talk to a UPS representative?

Dial 1-888-742-5877, then say “agent” or press 0 and stay on the line. After that, the automated phone system will connect you to a live customer service agent from UPS.

What if my package says delivered but I never got it?

Contact your local USPS post office. Make sure you contact your LOCAL post office, and not the USPS hotline. Your local post office will be able to provide quicker, and better service. Ask who delivered the package, and ask for the details of that day’s delivery.

Can I call UPS driver?

UPS My Choice® members can request their drivers leave eligible packages somewhere specific, such as a back door or a concierge, or deliver shipments to another address, including a UPS Access PointTM location, a UPS customer center, or neighbor, where available.

How do I file a complaint against UPS?

Call 1-800-PICK-UPS. This is a call center which forwards all messages they take to the appropriate center. The center operations management supervisor will forward it to either the drivers on road supervisor or the center manager. Complaints against drivers are taken very seriously.

Is UPS liable for damaged packages?

UPS is liable for loss or damage, at no extra cost, for up to $100.00 for each domestic package, international shipment, or pallet in a UPS Worldwide Express Freight® shipment, where there is no declared value. … When a shipper declares a value in excess of $100, it does not receive any form of insurance.

Will UPS refund for stolen package?

If a package never reaches its buyer and it is presumed stolen, the buyer should call UPS and file a claim. … When one is issued, it will be mailed to the buyer for the sum of the lost or stolen product. In most cases though, the shipping costs will not be refunded even if the product is.